Unjustly Booted from Etsy Star Seller Program with No Recourse - EcommerceBytes

Summary

Dear Ina,

As you know Etsy has a good number of problems with the Star Seller program. I just wanted to share my recent experience with you.

Dear Ina,

As you know Etsy has a good number of problems with the Star Seller program. I just wanted to share my recent experience with you.

A while back I received an email from Etsy as an "attaboy" and stated that only 0.5% of sellers had been able to maintain a star seller badge for six months. That alone should show them just how ineffectual the program is. If the top 10% of their sellers can't maintain it for 6 months, let alone 1% what exactly is the point?

In early May I had a customer contact me about an item that USPS had destroyed. I took care of the customer and facilitated their return and refund. The next day another redundant message came through related to that return. I answered it within minutes and though getting the message the next day was unusual I did not think it was an issue.

Come June 1 Etsy pulls my star seller badge due to message response. I downloaded the log and it indicated that one message was the culprit hitting my score for 8%. That message was the one that came the day after I had assisted my customer in early May and was somehow stuck on Etsy's end for a day before it came through and received an immediate answer.

Contact with Etsy chat and the following emails from them went nowhere but the generic suggestions of how to do better next time.

Now on June 9 my shipping score is 97% showing I did not ship an item on time. This is also in error as USPS tracking shows otherwise. So what is the recourse? They send you to the Technical Issues Forum that is comprised of other sellers that cannot assist with this problem.

On a side note, in the absence of any real help from Etsy customer service I was looking for a phone number. I managed to find at the top of Google a scam number - the guy on the line in an obvious call center wanted me to download something from the play store so he could "connect me to the database."

How many people will this scam take advantage of? Attached is a screen shot of this scam number that is actually a Google ad at the top of search.

Regards

E.

Unjustly Booted from Etsy Star Seller Program with No Recourse - EcommerceBytes
Photo Credit: EcommerceBytes

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