Etsy Pulls Funds after Seller Already Shipped Order as Instructed - EcommerceBytes

Summary

Dear Ina,

Etsy sellers need to be warned to delay dispatching orders.

Dear Ina,

Etsy sellers need to be warned to delay dispatching orders.

You will be aware that 2022 has seen an increase in Etsy cancelling orders for 'unauthorised purchase'.

At (time of day redacted) on 12th May 2022, I received an email from Etsy informing me that I had made a sale, the buyer had paid via Etsy Payments and I should dispatch by 16th May 2022.

At (time of day redacted, which was 27 minutes after Etsy informed the seller of the order and payment) on 12th May 2022, I marked the order as dispatched and posted it at a Post Office. (I had nothing else on that day so it was an exceptionally quick turnaround - I thought that was what Etsy wanted.) I have the dispatch email.

At (exact time redacted, which was 6 hours after Etsy informed the seller of the order and the buyer's payment) on 12th May 2022, Etsy sent me an email stating that they had cancelled the order and refunded it from my payment account for 'unauthorised purchase'.

This money should never have been taken from my account as I had fully complied with the terms of my contract with Etsy and completed the contract.

I contacted Etsy by chat, call back and email to try to get my money back and sent them proof of posting which had been obtained from a UK Post Office. This wasted a couple of hours although their response times have considerably improved this year.

To date they have not reimbursed me, although it only happened yesterday.

I have a notice on my Etsy dashboard suggesting that I update my processing times as I have been processing orders ahead of schedule. In fact, due to the above, I will be delaying dispatch by at least 24 hours to wait and see if Etsy cancels future orders.

All sellers should wait 24 hours before dispatching Etsy orders or risk losing money.

It appears that Etsy is doing the opposite of Amazon and trying to slow down dispatch times!

If you publish any of this, please do not include any information which could identify me as I fear repercussions from Etsy.

Etsy Pulls Funds after Seller Already Shipped Order as Instructed - EcommerceBytes
Photo Credit: EcommerceBytes

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