eBay to Refund Sellers for Overbilling Issue Affecting Stores - EcommerceBytes
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eBay sellers were flummoxed after they lost thousands of free listings in select categories on August 1st.
For example, a seller with an eBay Basic Store receives 250 auction-style listings in select categories, after which they pay 25 cents/listing.
They also receive 1,000 free fixed-price listings in all categories and 10,000 free fixed-price listings in select categories.
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The moderator said eBay was proactively crediting sellers and, she said, they would “be checking again towards the end of the month, for any sellers who had activity on August 1st in the select categories but incurred insertion fees (in any category) later in the month as a result of this issue.
The moderator returned 2 days later to confirm it was glitch: “I’ve heard back that they were able to find an issue on August 1st where some sellers did not get the benefit of the “select category” free insertions.
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