eBay Missing-Description Glitch Could Result in SNAD Claims - EcommerceBytes

Summary

eBay sellers worried about the problem of Item Not as Described ("SNAD") claims just had their anxiety levels raised after eBay acknowledged a glitch impacting mobile shoppers.

There are at least 7 posts on the eBay Technical Issues board as of early this morning reporting the same problem: missing descriptions when viewing eBay listings on mobile devices.

eBay sellers worried about the problem of Item Not as Described ("SNAD") claims just had their anxiety levels raised after eBay acknowledged a glitch impacting mobile shoppers.

There are at least 7 posts on the eBay Technical Issues board as of early this morning reporting the same problem: missing descriptions when viewing eBay listings on mobile devices.

There was no indication eBay responded to any of those threads, but the @AskeBay Twitter account responded to a report with a statement that eBay's technical team was aware of the issue and was working to resolve it as soon as possible. "In the meantime, you can see the item description via the browser (also on the phone) if you select the Classic site on the bottom of the page," they wrote.

A seller also reported the issue on eBay for Business Facebook group on Tuesday evening (there was no response from eBay as of Wednesday morning):

April Novak Proveaux: "I'm not sure how to report it but descriptions aren't showing up for listings right now. Having our listings show the details we spent a lot of time measuring and typing would be super helpful with growth."

Sellers might do well to document sales they make during the event and refer to it if they receive claims from customers reporting the items were not as described.

Sellers began reporting the problem late on Tuesday evening.

eBay Missing-Description Glitch Could Result in SNAD Claims - EcommerceBytes
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