eBay Glitch Gets Sellers in Hot Water - EcommerceBytes

Quick Read

When the item sold again, he had to cancel the order after discovering the error.
The seller said eBay admitted his item had already been sold and that it should not have returned it to his Unsold items list.
If a seller relists an item that sold because of an eBay glitch - one that has been around for years, should eBay hold it against them?
One seller said he sold a rare camera lens about 9 months ago.
But eBay denied the seller's appeal, the seller said, "because I can't use items over 90 days to prove my claim.
The problem isn't new - it's a chronic eBay glitch.
This week alone, we received reports that eBay is penalizing sellers as a result of the problem.

eBay Glitch Gets Sellers in Hot Water - EcommerceBytes

eBay is punishing sellers for sales of items they've already sold. Sellers say it's eBay's fault for displaying the listings as "unsold" instead of archiving them as sold listings. The problem isn't new - it's a chronic eBay glitch. This week alone, we received reports that eBay is penalizing sellers as a result of the problem. One seller said he sold a rare camera lens about 9 months ago. In March, eBay displayed the listing in his Unsold list, so he relisted it. When the item sold again, he had to cancel the order after discovering the error. Because he had two other issues, the cancellation caused his account to fall below eBay's seller performance threshold, and eBay downgraded his seller status. The seller said eBay admitted his item had already been sold and that it should not have returned it to his Unsold items list. But eBay denied the seller's appeal, the seller said, "because I can't use items over 90 days to prove my claim. But they used a March item which was their error to downgrade my level." We blogged about this same issue in November of last year , noting at the time that it was a recurring problem for sellers. If a seller relists an item that sold because of an eBay glitch - one that has been around for years, should eBay hold it against them? Let us know if you've ever experienced an account downgrade due to this or any other glitch.
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