eBay Australia Adds Extra Seller Protections in Vehicle Parts & Accessories Categories - eSeller365
Quick Read
If a buyer returns an item claiming the item doesn’t fit their vehicle, but the seller added parts compatibility information to their listing — either by selecting a product from the eBay catalog or by entering item specifics and specifying compatible vehicles — eBay will provide the following protections:
Cover the cost of the eBay return label * and send it to the buyer.
New eBay Process Applies to ‘No Returns’ Listings Too
While eBay will cover the costs of the return, which will benefit many sellers, sellers that include a ‘no-returns’ policy on items listed in a Car & Truck parts compatibility enabled category must still accept the return when the buyer claims it doesn’t fit.
Buyers won’t be able to report an item doesn’t fit their vehicle if:
The item is not in a Car & Truck parts compatibility enabled category or;
The seller selected “Universal Fitment” in the Item Specifics section.
Car & Truck Parts Growth Opportunity
eBay considers vehicle parts and accessories (P&A) a focus category and has introduced many changes across its global marketplaces to help sellers succeed in this important category to them.
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