Do Customer Claims Kill Your Ranking in eBay Search? - EcommerceBytes
Quick Read
An eBay seller became concerned about the impact that customer claims could have on his visibility in search after listening to a presentation at the eBay Open conference last month where executives described the latest factors that influence search ranking.
In an eBay discussion-board thread titled, “eBay’s Ranking Algorithms Are A Joke,” the seller going by the user name djdaniel2015 wrote in part:
“As part of eBay Open 2022, director of product management & search, Pravesh Katyal, explains how eBay is further punishing sellers ability to rank based on aspects that remain completely outside of their control.
During the eBay Open presentation, Pravesh Katyal, eBay’s Director of Product Management, Search, stated:
“The customer service that you provide which gets reflected in your history.
”
The eBay Open presentation included a slide that showed how eBay Search works: it looks at Listing Title and Item Specifics, and category intent and relevance.
“Too bad sellers have no control over the garbage estimated delivery dates eBay gives to buyers.
”
The reason eBay and sellers zeroed in on estimated delivery date was because if it is unrealistic, customers may file a claim of non-delivery (Items Not Received) before giving the order enough time to arrive.
”
The seller replied to the eBay moderator, saying he found that adjusting his handling time had no effect on the estimated delivery date displayed to shoppers, though some other sellers said they found it did.
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