Are Time-Saving Features Disappearing from eBay? - EcommerceBytes

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After eBay made unannounced changes to feedback over a week ago that caused some SNAFUs described in this August 7th EcommerceBytes blog post , a feature designed to save sellers' time when leaving feedback for buyers disappeared.
As we checked the forums for any update before publishing this post on Tuesday evening, we noticed the same seller who reported the feedback changes last week (mr_lincoln) had just encountered another issue: this time, missing listing templates If you spot changes that make selling easier or more difficult, let us know.
As we had reported in our previous post on August 7th, eBay had changed the flow and entered a canned suggestion in the feedback comment text box - that was panned by sellers, and eBay stopped showing it - but sellers continue to report they can no longer access their saved comments.
When the seller attempts to leave feedback for buyers, their prefilled comments are no longer available, meaning they must type in feedback from scratch.
We couldn't find anything about the prefilled comments (auto-save) function in eBay's help file (it's not the same as eBay's automatic feedback settings).

Are Time-Saving Features Disappearing from eBay? - EcommerceBytes

After eBay made unannounced changes to feedback over a week ago that caused some SNAFUs described in this August 7th EcommerceBytes blog post , a feature designed to save sellers' time when leaving feedback for buyers disappeared. A seller described the problem anew on this thread posted August 15th . When the seller attempts to leave feedback for buyers, their prefilled comments are no longer available, meaning they must type in feedback from scratch. We couldn't find anything about the prefilled comments (auto-save) function in eBay's help file (it's not the same as eBay's automatic feedback settings). But sellers used to be able to start typing feedback and eBay would display feedback previously left by the seller, which they could then choose if they wished. For example, typing the letter T might bring up "Thank you for your order," "Thanks," "Thanks for being a great customer," etc. As we had reported in our previous post on August 7th, eBay had changed the flow and entered a canned suggestion in the feedback comment text box - that was panned by sellers, and eBay stopped showing it - but sellers continue to report they can no longer access their saved comments. eBay has been making changes to the site to make a more unified experience whether sellers are using desktop or mobile, but that can feel to desktop users like a more bare-bones interface or can result in more time being required to complete tasks. As we checked the forums for any update before publishing this post on Tuesday evening, we noticed the same seller who reported the feedback changes last week (mr_lincoln) had just encountered another issue: this time, missing listing templates If you spot changes that make selling easier or more difficult, let us know.
The Original Article can be found on EcommerceBytes

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