eBay accepted my return, but never sent my refund. Where can I get help? – Elliott Advocacy

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When Gloria Lenoir received approval from eBay to return a recent purchase, she expected a prompt refund. Instead, the company sent her notification that it had closed her case. How does she get eBay to reopen it?

Question

I recently bought two tubes of Voltaren, a pain medication, through eBay. I paid $29 for the product but decided I could not use it and I asked eBay for return approval after the seller did not respond.

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eBay provided a USPS shipping label so I could send back this product. I returned the item to the eBay seller about a month ago but I did not get my refund.

When I tried to enter the USPS tracking number, the eBay website would not accept it. eBay has now closed the case and refused to send my refund. Can you help me? — Gloria Lenoir, Austin, Texas

Answer

So let me get this straight: You returned your tubes of Voltaren to the buyer via eBay and you received nothing? Come on.

The seller should have responded when you asked to return the product. This isn’t the first time we’ve had a nonresponsive eBay seller. When that happens, eBay should reconsider whether the merchant belongs on its platform. No ghosting customers! And after talking to eBay myself, there’s no evidenc

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eBay accepted my return, but never sent my refund. Where can I get help? – Elliott Advocacy

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