January 12, 2021 4 min read

2020 was a very challenging and promising year for learning. Basically supported by technology, education was forced to accelerate some of the transformations that were already being prepared, especially in the digital world. Although this translates as an advance in the sector, the rapidity of the change also evidenced the areas of opportunity that online learning has.

From integrating digital non-natives to strengthening new skills through continuous learning, education presents a very interesting picture for the coming years.

Adaptation and user experience: first reaction to the pandemic.

According to the PWC firm’s annual CEO survey, in 2019, 79% of CEOs worldwide were concerned about the lack of essential skills in their workforce; This percentage increased by 16% compared to 2016. This indicates that, with the arrival of new technologies, some interests regarding specific capacities are also increasing.

With the arrival of the pandemic, it can almost be said that the percentage for 2019 will be exceeded, due to the accelerated pace with which changes had to be made to the system. However, these changes are not surprising. In the words of Santiago Salazar, CEO of hackU , the startup that empowers digital non-natives through WhatsApp, “ 2020 did not bring anything new, all it did was accelerate an inevitable future, one where technology adapts to people and not the other way around ”. Likewise, it presents the user experience and adaptability as two of the essential needs for the development of the education sector.

This means that online education platforms, rather than emerging, had to adapt to current needs, in addition to simplifying their user experience for the benefit of both usability and institutional and personal resources. Issue that prioritizes continuing education and soft skills as basic tools to develop.

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Bridging the gap: the challenge of today’s education

It is important to affirm that adaptat